Frequently Asked Questions (FAQs)
Find answers to the most commonly asked questions about Marvalero.
General Questions
What is Marvalero?
Marvalero is a B2B SaaS platform designed to connect small to mid-sized businesses with social media influencers for direct collaboration. Our platform aims to drive foot traffic and revenue through strategic influencer partnerships.
Who can use Marvalero?
Marvalero is ideal for businesses in the salon, beauty, fitness, spa, and related industries, as well as social media influencers looking to collaborate with these businesses.
How do I sign up for Marvalero?
You can sign up for Marvalero by visiting our website or downloading our app. Click on the "Register" button and follow the prompts to create your account.
For Businesses
How can Marvalero help my business?
Marvalero helps businesses increase visibility, attract more customers, and boost revenue by facilitating direct collaborations with influencers who can promote their services and products.
What features does Marvalero offer for businesses?
Marvalero offers features such as customizable calendars, online booking, automated notifications, influencer collaboration, marketing messaging, reporting and analytics, data import, and email support.
How do I find influencers to collaborate with on Marvalero?
Once registered, businesses can use our platform to search for and connect with influencers based on location, niche, and other criteria. Businesses can initiate collaboration requests and manage campaigns through the platform.
How do I manage appointments using Marvalero?
With Marvalero, salon owners can easily manage all client appointments in one place. The system allows you to view, schedule, reschedule, or cancel appointments. Clients can also book their appointments directly through the app, which will automatically sync with your business dashboard.
How can I transfer my existing client list to Marvalero?
Transferring your client list to Marvalero is simple. You can download the CSV template from the platform, fill it out with your clients' information, and either upload it directly to the Client Management tab or send it to our support team at cs@marvalero.com for assistance. This ensures all your client data is easily migrated without any hassle. Download the CSV file here.
Can I manage my employees through Marvalero?
Yes, Marvalero includes a robust employee management system where you can assign appointments, track working hours, and monitor employee performance. It helps ensure smooth coordination among staff members.
What is the Influencer Collaboration feature?
Marvalero offers a unique, bi-directional influencer collaboration feature where businesses can connect with nano and micro-influencers to run targeted marketing campaigns. Influencers can also send their marketing proposals directly to businesses, facilitating seamless partnerships.
How does Marvalero handle payments?
Payments can be managed directly through the platform. Clients can pay for their booked services via the app, and the transaction details will be available on the business dashboard for easy tracking and accounting.
What analytics does Marvalero provide?
Marvalero provides detailed analytics on business performance, appointment trends, employee productivity, and customer engagement. These insights help salon owners make data-driven decisions to grow their business.
How do influencers collaborate with businesses on Marvalero?
Influencers on the platform can browse available marketing campaigns posted by businesses or propose their own ideas to the salons. This two-way collaboration feature allows both parties to find the right fit and create mutually beneficial partnerships.
Can I use Marvalero for multiple salon locations?
Yes, Marvalero supports multiple locations, allowing salon owners to manage all their branches under one unified system. Each location can have its own staff, appointments, and reports, but everything is accessible through the same platform.
Is there a mobile app available for Marvalero?
Yes, Marvalero has a mobile app for both iOS and Android platforms. Customers can use the app to book appointments, view salon services, and pay for their services. Business owners can manage their operations on the go via the app as well.
For Influencers
How can Marvalero benefit influencers?
Marvalero provides influencers with a platform to connect with businesses for paid collaborations, helping them expand their reach, engage with new audiences, and generate income through campaigns and affiliate marketing.
What features are available for influencers on Marvalero?
Influencers can search for businesses to collaborate with, launch and manage campaigns, send marketing messages, and track the performance of their collaborations through our analytics tools.
How do influencers get paid on Marvalero?
Influencers receive payments for collaborations and campaigns directly through the Marvalero platform. Businesses can also offer commissions for product and service sales driven by influencers through affiliate marketing.
Technical Questions
How do I contact Marvalero support?
For any support inquiries, you can reach out to us via the Contact Us page on our website. Additionally, email support is available for all users, and our team will respond promptly to your queries.
Where can I find user guides and tutorials?
User guides and tutorials are available on our Help & Support page. These resources are designed to help you make the most of Marvalero's features and functionalities.
How do I report a bug or technical issue?
If you encounter any bugs or technical issues, please use the bug report feature within the app or contact our support team via email. We strive to resolve all issues as quickly as possible.
Billing and Subscription
What are the subscription plans offered by Marvalero?
Marvalero offers three subscription plans: Basic, Standard, and Premium. Each plan includes different levels of access to features and services. Visit our Pricing page for detailed information.
How do I upgrade or downgrade my subscription plan?
You can upgrade or downgrade your subscription plan at any time through your account settings. Choose the plan that best fits your needs and follow the prompts to make changes.
What payment methods does Marvalero accept?
Marvalero accepts various payment methods, including credit/debit cards and PayPal. All transactions are processed securely through our payment gateway.
Support and Contact
How do I contact Marvalero support?
For any support inquiries, you can reach out to us via the Contact Us page on our website. Additionally, email support is available for all users, and our team will respond promptly to your queries.
Where can I find user guides and tutorials?
User guides and tutorials are available on our Help & Support page. These resources are designed to help you make the most of Marvalero's features and functionalities.
How do I report a bug or technical issue?
If you encounter any bugs or technical issues, please use the bug report feature within the app or contact our support team via email. We strive to resolve all issues as quickly as possible.
